Refund and Returns Policy

At Black Edge Device Sdn Bhd, we value our customers and strive to ensure that every purchase meets your expectations. This Refund and Returns Policy explains the conditions under which you may request a refund or return, as well as the procedures involved. By making a purchase on our website, you agree to the terms set out below.

1. Eligibility for Returns and Refunds

You may request a return or refund under the following circumstances:

  1. Timeframe – Requests must be made within seven (7) calendar days from the date the product is received, as indicated by the delivery tracking information.
  2. Condition of Goods – Products must be:
    • Unused, unopened, and in their original packaging.
    • Free from any damage, scratches, or signs of wear caused after delivery.
    • Complete with all original accessories, manuals, and documentation.
  3. Proof of Purchase – A valid order confirmation, invoice, or receipt must be provided for all refund or return requests.

2. Non-Returnable and Non-Refundable Items

The following items are not eligible for return or refund, except where required by law:

  • Products that have been used, installed, or modified after delivery.
  • Clearance items, promotional items, or products marked “Final Sale”.
  • Items damaged due to improper use, negligence, accident, or failure to follow product instructions.
  • Products returned without original packaging, missing parts, or accessories.

3. Damaged, Defective, or Incorrect Items

If you receive a product that is defective, damaged, or incorrect:

  • You must notify us within 48 hours of delivery.
  • Provide clear photographic or video evidence of the defect/damage, including packaging condition upon arrival.
  • We will review the claim and, if approved, offer:
    • A replacement of the same product, subject to stock availability; or
    • A full refund, including shipping costs (if applicable).

4. Return Procedure

To initiate a return:

  1. Contact Us – Email our customer service team at [Your Email Address] or use our contact form, including your Order ID, product details, and reason for return.
  2. Return Authorization – Our team will review your request and, if eligible, issue a Return Authorization (RA)along with return instructions.
  3. Shipping the Item Back –
    • Customers are responsible for the return shipping costs unless the item is defective or incorrect.
    • The item must be packaged securely to prevent damage during transit.
    • We recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for lost or damaged returns during transit.
  4. Inspection & Processing – Once we receive the returned item, our team will inspect it and process your refund or exchange within 7–14 business days.

5. Refund Method

  • Refunds will be issued via the original payment method used during purchase.
  • Please note that shipping fees are non-refundable, except in cases where the product is defective or incorrect.
  • Depending on your bank or payment provider, it may take an additional 3–10 business days for the refund to appear in your account.

6. Important Notes

  • Products returned without prior authorization will not be accepted.
  • If the returned product does not meet the conditions outlined in this policy, we reserve the right to reject the return and send the product back to the customer at their expense.
  • This policy does not limit your statutory rights under Malaysian Consumer Protection Laws.

7. Contact Information

If you have any questions regarding this Refund and Returns Policy, please contact us:

📧 blackgadgetsb@gmail.com
📞  010-8943 438
🌐 https://blackedgedevice.com/contact-us/