Privacy Policy

This Privacy Policy is applicable to Black Edge Device Sdn. Bhd. (trading as “Black Edge Device”) (hereinafter referred to as “we”, “our”, or “us”), and we are committed to protecting your personal information in accordance with the Personal Data Protection Act 2010 (Malaysia) (“PDPA”) and other applicable data protection laws.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Website https://blackedgedevice.com, interact with our services, or purchase our products.
By using our Website or providing your personal information, you agree to the terms of this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to all personal information collected by us through:

  • Our Website and online store.
  • Customer service interactions via email, phone, or live chat.
  • Social media channels operated by us.
  • In-person events, promotions, or campaigns organized by us.

It does not apply to third-party websites linked from our Website or services provided by unrelated third parties.

2. Information We Collect

We may collect the following categories of personal data from you:

  1. Personal Identification Data
    • Full name, NRIC/Passport number, date of birth, gender, nationality.
  2. Contact Details
    • Email address, phone number, billing address, and shipping address.
  3. Account Information
    • Username, password, account preferences, purchase history.
  4. Payment Details
    • Credit/debit card information, bank account details (processed securely via trusted third-party payment providers).
  5. Technical & Usage Data
    • IP address, browser type, operating system, device identifiers, and activity logs.
  6. Marketing & Communication Preferences
    • Your choices regarding receiving promotional messages from us.
  7. Other Voluntary Information
    • Data you provide in surveys, feedback forms, contests, or product reviews.

3. How We Collect Your Information

We collect personal data in various ways:

  • Directly from you – When you create an account, place an order, subscribe to newsletters, or contact customer support.
  • Automatically – Through cookies, analytics tools, and tracking technologies when you browse our Website.
  • From third parties – Such as payment processors, delivery partners, and marketing affiliates.

4. How We Use Your Information

We use your personal data for purposes including but not limited to:

  • Processing and fulfilling your orders.
  • Providing customer service and responding to inquiries.
  • Sending transactional updates (e.g., order confirmation, shipping details).
  • Managing your account and purchase history.
  • Improving our Website, services, and user experience.
  • Personalizing marketing communications (with your consent).
  • Detecting and preventing fraudulent activities.
  • Complying with legal obligations and regulatory requirements.

5. Disclosure of Your Information

We may share your personal data with:

  • Service Providers – Payment processors, logistics companies, IT support providers, email marketing platforms.
  • Business Partners – For joint promotions, events, or campaigns (only with your consent).
  • Legal Authorities – When required by law, court order, or government request.
  • Corporate Transactions – In the event of a merger, acquisition, or sale of assets.

We do not sell your personal data to third parties.

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations.
When no longer required, we will securely delete or anonymize your data.

7. Data Security

We take reasonable administrative, technical, and physical security measures to protect your personal data from loss, theft, unauthorized access, disclosure, alteration, or destruction.
However, no data transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to:

  • Improve site performance and user experience.
  • Analyze browsing behavior and trends.
  • Remember your preferences and settings.

You can disable cookies in your browser settings, but this may affect some Website functionality.

9. Your Rights Under PDPA

You have the right to:

  • Access – Request a copy of the personal data we hold about you.
  • Correction – Update or correct your personal data if it is inaccurate or incomplete.
  • Withdraw Consent – Stop us from processing your personal data (subject to legal or contractual limitations).
  • Delete – Request deletion of your personal data, where applicable.
  • Opt-out – Unsubscribe from marketing communications at any time.

Requests can be made via the contact details in Section 12. We may require verification of your identity before processing requests.

10. Third-Party Links

Our Website may contain links to external websites. We are not responsible for the privacy practices or content of these third parties. We recommend that you review their privacy policies before providing any personal data.

11. International Data Transfers

If we transfer your personal data outside Malaysia, we will take steps to ensure that your data receives a level of protection that is consistent with Malaysian privacy laws and this Privacy Policy.