Order Fulfilment Policy

At Black Edge Device Sdn. Bhd. (“we,” “our,” “us”), we are committed to ensuring that all customer orders are processed and fulfilled in a timely, accurate, and reliable manner. This Order Fulfilment Policy outlines how we handle the processing, preparation, and delivery of all orders placed through https://blackedgedevice.com.

1. Order Processing

  • Orders are typically processed within 1–3 business days following successful payment confirmation.
  • Customers will receive an Order Confirmation Email once the purchase is placed and a Dispatch Notification Email with tracking details once the order has been shipped.
  • Extended processing times may apply during peak seasons, promotional campaigns, or unforeseen operational disruptions.

2. Packing & Dispatch

  • Every order is carefully checked and packed to ensure accuracy and quality before dispatch.
  • Orders are handed over to our logistics partners only after verification and packaging are completed.

3. Delivery Timelines

  • Domestic (Malaysia): Estimated delivery time is 3–7 business days after dispatch.
  • International Orders: Delivery times vary depending on destination country and customs clearance procedures.
  • Delivery estimates are provided for reference only; actual times may differ due to courier schedules, customs inspections, or external conditions.

4. Shipping Costs

  • Shipping charges are calculated at checkout based on order weight, size, and delivery location.
  • Any applicable customs duties, taxes, or import fees for international orders are the responsibility of the customer.
  • From time to time, free shipping promotions may be offered and will be clearly indicated on our Website.

5. Tracking & Customer Responsibility

  • Customers will receive a tracking number once their order has been dispatched.
  • It is the customer’s responsibility to provide accurate delivery details (name, address, contact number). We will not be held liable for delays or failed deliveries due to incorrect or incomplete information.
  • Risk of loss or damage passes to the customer upon delivery to the provided address.

6. Failed Deliveries & Re-Deliveries

  • If a package is returned due to refusal, incorrect address, or failure to collect from the courier, re-delivery can be arranged at the customer’s expense.
  • Additional shipping costs will apply.

7. Exceptions & Delays

  • While we strive to meet estimated delivery times, delays may occur due to courier issues, customs clearance, weather, or force majeure events.
  • In such cases, customers will be notified of significant delays where possible.

8. Contact Us

For fulfilment inquiries, please contact our support team:

📧 [Your Email Address]
📞 [Your Phone Number]
🌐 [Website Contact Page Link]

Logistics Policy

Black Edge Device Sdn Bhd

At Black Edge Device Sdn. Bhd., we take a structured approach to logistics to ensure efficient order management, secure handling, and reliable delivery of products to our customers. This Logistics Policy provides an overview of our procedures for order processing, shipping, and delivery.

1. Logistics Operations

  • Orders are processed within 1–3 business days after payment confirmation.
  • Each order undergoes internal verification, packaging, and quality control before being handed over to our logistics partners.

2. Shipping & Delivery

  • We partner with reputable courier companies for both domestic and international deliveries.
  • Estimated timelines:
    • Domestic (Malaysia): 3–7 business days.
    • International: Varies depending on location and customs clearance.
  • Delivery schedules are approximate and may be influenced by external factors beyond our control.

3. Shipping Costs & Customs

  • Shipping fees are determined at checkout based on the order’s weight, dimensions, and delivery address.
  • Customers are responsible for any applicable import duties, taxes, or customs fees imposed by the destination country.

4. Tracking & Accountability

  • Customers will be provided with tracking details once orders are dispatched.
  • It is the customer’s responsibility to ensure that shipping information provided is complete and accurate.
  • We are not responsible for delays, failed deliveries, or losses caused by incorrect customer information.

5. Return Logistics

  • Return shipments must comply with our Refund & Returns Policy.
  • Customers are responsible for safe and proper packaging of return items to prevent damage during transit.

6. Force Majeure

  • We are not liable for delays or non-performance resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, government restrictions, or courier disruptions.

7. Contact Information

For logistics-related inquiries, please contact:

📧 blackgadgetsb@gmail.com
📞 +6010-8943 438
🌐 https://blackedgedevice.com/contact-us/